Training modules

One of the Wikimedia Foundation's Support and Safety team's annual plan goals is to introduce new, translatable, online training modules to help functionaries and affiliates better manage issues. This page serves as a hub for these modules.

Are you interested in helping to shape these modules? Register your interest by the modules that interest you!

Dealing with online harassment

First draft Second draft

Keeping events safe

First draft Second draft

Handling private information

Translation

Feedback

Overall goals

List of modules

Drafting/discussion spaces

Discuss design, accessibility, and formatting of modules

Previous research

Online harassment resource guide Online community conduct policies

Overall goals

Goal 1: Create a training platform for functionaries

Functionary and community governance groups – including stewards, admins, global admins, and Arbitration Committees – play a crucial administrative and editorial role on all our sites, especially in curtailing harassment of volunteers and arbitrating and resolving disputes. To help these functionary and community governance groups better coordinate their work, we will facilitate in the development of a training platform and will guide the establishment of a module based around the critical area of addressing harassment.

• Objective 1 – Survey key groups: In FY16-17, consult with functionaries (stewards, global admins, Arbitration Committees, admins), community members, and outside academic and industry experts to advise on scope, content and delivery choice of the platform – whether it is through Wiki pages/templates or a MediaWiki extension. Then implement and configure the platform with the participation of at least 10 community members.
• Objective 2 – Develop training platform and module on community challenges: In FY16-17, guide the establishment of a new training platform and module on handling harassment that will help functionary and community governance groups deal with community challenges. (Location of modules may vary according to the needs of the functionary groups they will serve, based upon survey of groups impacted, but the modules should be accessible, prominent and open to the appropriate audiences/communities.)
• Objective 3 – Produce translated versions of harassment module: By the end of FY16-17, have the module translated to at least 10 major languages.

More details: After the module’s creation, continue surveying functionaries and community members to determine satisfaction with the platform, the module, and the module-building process. Measure the guides’ success by pageviews and other metrics that will be determined at a later date

Goal 2: Create a module on the training platform that helps organizers manage our ‘event ban policy’

We are dedicated to creating safe online spaces for users – regardless of gender, gender identity and expression, sex, sexual orientation, disability, physical appearance, race, ethnicity, national origin, age, political affiliation, religion or community status – to meet, interact, learn and collaborate. We are also committed to ensuring our users’ offline experience at Wikipedia events. In 2016-17, we will guide the creation of at least one safety-focused content module on our new training platform, and this module will focus on helping community groups more successfully identify and de-escalate situations before they grow out of control and implement the new event ban policy as a useful tool. That policy establishes guidelines and procedures for identifying and handling users who are banned from Wikimedia Foundation-sponsored or funded events.

• Objective 1 – Survey key groups: In FY16-17, consult organizers (editathon organizers, GLAM partners, etc.) and outside experts, to advise on the best method to deliver and implement the module in FY16-17.
• Objective 2 – Measure success, conduct follow-up surveys: After the module’s creation, continue surveying event organizers to determine their satisfaction with the module, the platform, and the module-building process. Support and Safety will also work with Community Resources to have 100% of events-related grantees take the module.
• Objective 3 – Expand the module's reach: By the end of FY16-17, work with the community to have modules translated to at least 10 major languages.

Timeline

Q1 2016-17

Q1 runs from 1 July 2016-30 September 2016.

• 22 July: Create Meta landing page Done
• 15 August: Preparatory consultation period begins: solicit feedback from community members, academic experts, and industry professionals (collectively our "consultants") about potential module content and delivery mechanisms Done
• 15 September: Preparatory consultation period ends
• 23 September: SuSa reports out on results of the preparatory consultations

Q2 2016-17

Please note: target dates beyond Q1 are provisional and subject to change; we will update this timeline when we are able to provide more specific information.

Q2 runs from 1 October-30 December 2016.

• October 2016: Workshopping with consultants about module content and creation
• Mid-December: Completed first draft of modules
• Mid-December: Begin soliciting review of module drafts by consultants

Q3 2016-17

Please note: target dates beyond Q1 are provisional and subject to change; we will update this timeline when we are able to provide more specific information.

Q3 runs from 1 January-30 March 2017.

• Mid-January 2017: Post results of module draft review
• Mid-February: Completed second draft of modules
• Mid-February: Field test modules on volunteer groups
• March: Determine and publish metrics for success of modules
• Mid-March: Send out surveys to consultants for review
• End of March: Completed final draft of modules